Continual Service Improvement for ITIL®

While examining real-world examples of the adoption and adaptation of ITIL® recommendations, this officially accredited course will also help prepare you for the CSI exam.
Course info
Level
Intermediate
Updated
March 13, 2018
Duration
4h 27m
Table of contents
Description
Course info
Level
Intermediate
Updated
March 13, 2018
Duration
4h 27m
Description

To remain a strategic asset for their customers, IT service providers must continually improve the performance of their technologies, processes, and services. In this course, Continual Service Improvement for ITIL®, you will learn how to keep in step with the ever-changing demands and needs of the business by identifying and implementing improvements while reducing the impact of constraints on time, people, and money. First, you will master the key principles of CSI. Next, you will discover how to add value while implementing CSI. Finally, you will see how to measure the success of CSI itself. When you’re finished with this course, you’ll have a repeatable methodology for monitoring and improving service delivery regardless of the size, scope, and mission of the IT service provider.

About the author
About the author

Terry is an IT veteran with over 12 years of service management best-practice experience, including executive, management and technical roles. Terry is also an accomplished trainer with over 20 years of experience in instructional design and delivery.

Transcript
Transcript

Hello everyone. I’m Terry Decker.

ITIL describes 5 stages of the life cycle of a service. While the 5 stages may be considered equal, Continual Service Improvement may be more equal than others.

To remain a strategic asset for their customers, IT service providers must continually improve the performance of their technologies, processes, and services. They must keep in step with the ever-changing demands and needs of the business by identifying and implementing improvement while simultaneously reducing the impact of constraints on time, people and money.

This course provides expert guidance of a repeatable methodology for monitoring and improving service delivery regardless of the maturity, size, scope, and mission of your IT service organization. Not only does it address the principles, techniques, and activities of continual improvement, this CSI course explores common barriers to organizational change and methods for overcoming them.

While examining real world examples of the adoption and adaptation of ITIL’s recommendation, this officially accredited course also offers expert guidance for your success of the completion of the CSI exam.