To remain a strategic asset for their customers, IT service providers must continually improve the performance of their technologies, processes, and services. In this course, Continual Service Improvement for ITIL®, you will learn how to keep in step with the ever-changing demands and needs of the business by identifying and implementing improvements while reducing the impact of constraints on time, people, and money. First, you will master the key principles of CSI. Next, you will discover how to add value while implementing CSI. Finally, you will see how to measure the success of CSI itself. When you’re finished with this course, you’ll have a repeatable methodology for monitoring and improving service delivery regardless of the size, scope, and mission of the IT service provider.
Terry is an IT veteran with over 12 years of service management best-practice experience, including executive, management and technical roles. Terry is also an accomplished trainer with over 20 years of experience in instructional design and delivery.