- Learning Path Libraries: This path is only available in the libraries listed. To access this path, purchase a license for the corresponding library.
- Core Tech
Communicating During Conflict and Crisis
The Communicating During Conflict and Crisis Skill Path equips professionals with the tools and techniques necessary to resolve conflicts effectively, handle difficult conversations, and manage workplace crises. You’ll begin by learning foundational conflict resolution skills, including recognizing conflict stages, understanding different conflict styles, and fostering healthier approaches to workplace disputes. As you progress, you’ll develop skills for handling high-stakes conversations, managing difficult interactions with colleagues and customers, and communicating during workplace crises. By the end of this Skill Path, you’ll be able to confidently resolve conflicts, lead challenging conversations, and maintain professionalism in difficult workplace situations.
Content in this path
Foundations of Conflict Resolution
Learn the essential skills and strategies for identifying and addressing conflicts in the workplace before they escalate, focusing on developing healthy approaches to conflict resolution and understanding different conflict styles.
Managing Difficult Situations and Conversations
Explore handling difficult situations and conversations in the workplace, the tools to communicate effectively in high-stakes situations, resolving issues with colleagues, and how to maintain professionalism during conflicts.
- Identify and manage different stages of conflict in the workplace
- Understand the causes and consequences of workplace conflict
- Foster healthier approaches to handling workplace conflict
- Use constructive feedback to resolve conflicts effectively
- Navigate difficult conversations with confidence and professionalism
- Handle irrational customers and escalate complaints appropriately
- Communicate effectively during workplace crises
- Maintain professionalism and personal ethics during difficult situations
- No prerequisites
- Communication
- Negotiation
- Leadership
- Conflict Management
Learn with the best
