- Learning Path Libraries: This path is only available in the libraries listed. To access this path, purchase a license for the corresponding library.
- Core Tech
IT Governance Implementation
In the IT Governance Implementation path, you’ll learn how to plan and deliver IT services based on strategic planning, value stream mapping, team building techniques based on COBIT2019.
You’ll start by learning how to plan and deliver IT services combining Kanban, ITIL and ITSM best practices. Then, you will study quality management and how to continuously deliver improvements and innovations in any IT operation. In the last course, the focus will shift to defining governance and objective management.
Content in this path
IT Governance Implementation
In this section we will cover IT Services Quality Management and how it can be used to continuously deliver services and results combining an agile mindset with already established quality management practices in project management, governance and ITSM itself.
- ITSM concepts
- Team Building and Leadership Techniques and Concepts
- CX in relationship to ITIL
- Value Streams
- Key concepts related to steering, planning and service quality management
- Quality management techniques
- IT Governance Components and Structure
- Governance Practices and Processes Objectives Based on COBIT2019 (EDM)
- Development and Acquirement of Solutions Based on COBIT2019 (BAI)
- IT Service Management Objectives Based on COBIT2019 (DSS)
- Monitoring and Evaluation Objectives Based on COBIT2019 (MEA)
- The IT Governance Foundation path is a prerequisite for this path.
- ITIL
- COBIT
- SIAM
- Agile
- Kanban
- Lean
- IOT
- Project Management
- Managing IT Services
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