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- Core Tech
IT Ops Management
This learning path provides a structured journey through the essential disciplines of IT Operations Management (ITOM), equipping professionals with the knowledge and skills to ensure the continuous, efficient, and secure delivery of IT services. It emphasizes proactive management, strategic alignment, and continuous improvement, transforming IT into a pivotal enabler of business success.
Content in this path
IT Ops Management
Get ready to move from chaos to control. This section breaks down the core disciplines of IT Operations Management (ITOM) and shows you how to keep services running smooth, secure, and efficient—without burning out your team. You'll learn how to manage proactively, align IT strategy with business goals, and drive continuous improvement like a boss. Whether you're putting out fires or building systems that prevent them, this is where you turn IT into a business superpower.
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What You'll Learn
- Understand the strategic importance and core principles of IT Operations Management (ITOM).
- Master fundamental IT Service Management (ITSM) processes like incident, problem, and change management.
- Optimize IT operations through automation, monitoring, and resource allocation.
- Develop comprehensive disaster recovery and business continuity plans for IT resilience.
- IT Systems and Networks
- Cybersecurity Principles
- Database Management
- Cloud Services
- Automation/Scripting Basics
- Problem solving
- Communication
- Strategic thinking
- ITIL
- IT Management
- IT Operations
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