Description
Course info
Level
Intermediate
Updated
Sep 3, 2020
Duration
1h 37m
Description

This is the first course in the ITIL® 4 Managing Professional Transition path. In this course, ITIL® 4 Managing Professional Transition: Create, Deliver, and Support, you'll learn intermediate level knowledge on Lean, DevOps, and Agile approaches adapted to IT Service Management. First, you'll explore how to plan and build a service value stream. Next, you'll discover how to use best practices to create, deliver, and support IT services. Finally, you'll learn how to apply ITSM best practices to produce value. When you're finished with this course, you'll have the skills and knowledge to cover the CDS syllabus within the ITIL® 4 Managing Professional Transition module certification exam.

About the author
About the author

Certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, everyone. My name is Frederico Aranha, but please call me Fred. Welcome to my course, ITIL4 Managing Professional Transition: Create, Deliver, and Support. I am an accredited ITIL trainer, and to create, deliver, and support services with ITIL4 is the first step in the Managing Professional Transition learning path. This is a course that will help you understand how ITIL4 combines lean, agile, and DevOps to step in the new era of IT service management. This course's main objective is to prepare you to work with ITIL4 while also preparing you for the ITIL4 MP Transition Module Certification exam. Some of the major topics that we will cover include an overview on the MP transition module, what are the types of organizational structures that may affect IT service management, collaborative teams versus cooperative teams and a new ITSM mindset, what's the profile of the new ITSM professional, team culture and employee management, how to establish a customer‑oriented mindset and a culture of continual improvement, how to use technology to create, deliver, and support IT services, what's continuous integration and delivery based on DevOps, how to apply value streams, value stream metrics, and value stream examples, managing work as ticket items and work prioritization based on lean concepts, sourcing options for IT services, service integration and management, and last sample ITIL4 MP transition module certification questions. By the end of the course, you'll have a complete understanding of how the ITIL4 framework approaches the creation, delivery, and support of IT services. From here, continue your learning by taking our next course in the ITIL4 Managing Professional Transition module learning path. I hope you will join me on this journey and learn with me how to create, deliver, and support services with ITIL4 here, at Pluralsight.