Learning Paths

Using Microsoft Dynamics 365

  • Number of Courses6 courses
  • Duration11 hours

Microsoft's CRM functionality is encompassed in Dynamics 365, with applications for Sales, Customer Service, Field Service, and Project Service. This suite of business applications enables end-to-end relationship management that is highly customizable and scalable for organizations of all sizes.

This path covers core features and functionality of each application and how to get started using it. We also cover how to customize and configure the system to your specific needs, using Power Apps.

When you’re finished with the path, you’ll have a foundational understanding of Dynamics 365 and how to use it to gain insight into your customers

Courses in this path

Using Microsoft Dynamics 365

This section covers core features and functionality of Microsoft Dynamics 365 and how to get started. We also cover how to customize and configure the system to your specific needs, using Power Apps.

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