Using Microsoft Dynamics 365
6 courses
11 hours
Microsoft's CRM functionality is encompassed in Dynamics 365, with applications for Sales, Customer Service, Field Service, and Project Service. This suite of business applications enables end-to-end relationship management that is highly customizable and scalable for organizations of all sizes.
This path covers core features and functionality of each application and how to get started using it. We also cover how to customize and configure the system to your specific needs, using Power Apps.
When you’re finished with the path, you’ll have a foundational understanding of Dynamics 365 and how to use it to gain insight into your customers
Courses in this path
Using Microsoft Dynamics 365
This section covers core features and functionality of Microsoft Dynamics 365 and how to get started. We also cover how to customize and configure the system to your specific needs, using Power Apps.
Dynamics 365 Applications
This section covers core features and functionality of each application and how to get started using it.
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