
Rich Gilbane
Pluralsight Author
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development. Educated to a post graduate level, Rich spent the majority of his working life working in shared service centers and contact centers and has a vast knowledge and experience of working on and in helpdesk environments in HR and IT based companies.
Topics Authored
IT Ops
Technology Leader
Business Professional
Courses Authored
4
Total Ratings
312
Avg Course Ratings
3.6
Courses by Rich
-
Course
Customer Support FoundationsBeginner
43m
Jun 05, 2025
Course
Help Desk Essentials: Customer InteractionBeginner
3h 24m
Aug 23, 2017
(178)Course
Management Course: Difficult Conversations and Friendlier WorkplacesBeginner
6h 5m
Aug 01, 2017
(55)
-
Course
Customer Support FoundationsBeginner
43m
Jun 05, 2025
Course
Help Desk Essentials: Customer InteractionBeginner
3h 24m
Aug 23, 2017
(178)Course
Management Course: Difficult Conversations and Friendlier WorkplacesBeginner
6h 5m
Aug 01, 2017
(55)
-
No labs authored.