ITIL® 4 Strategist Direct, Plan, and Improve

Paths

Expanded

ITIL® 4 Strategist Direct, Plan, and Improve

Author: Chris Ward

In this accredited ITIL® 4 Strategist Direct, Plan and Improve Path, you’ll learn practical skills necessary to create a learning and improving IT organization, with a strong and... Read more

Key Concepts of Direct, Plan & Improve Scope of what is to be directed and/or planned and how to use key principles and methods of direction and planning in that context Role of Governance, Risk and Compliance (GRC) and how to integrate the principles and methods into the service value system The key principles and methods of continual improvement for all types of improvement The key principles and methods of Communication and Organizational Change Management to direction, planning and improvement The key principles and methods of measurement and reporting in direction, planning and improvement How to direct, plan and improve value streams and practices How to select and use the appropriate methods and techniques to direct, plan and improve value streams and processes

Pre-requisites

ITIL® 4 Foundation

ITIL® 4 Strategist Direct, Plan, and Improve

In this accredited ITIL® 4 Strategist Direct, Plan and Improve Path, you’ll learn practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. The path covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. ITIL 4 Strategist Direct, Plan and Improve Path is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. ITIL® and The Swirl Logo™ are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Strategist DPI: Getting Started

by Chris Ward

Jul 22, 2021 / 43m

43m

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Description

So many parts of performing continuous improvement are overlooked. In this course, ITIL® 4 Strategist DPI: Getting Started, you’ll learn foundational knowledge to understand many of the terms utilized in DPI. First, you’ll explore some basic terminology. Next, you’ll discover the role of metrics and principles. Finally, you’ll learn how to clarify and delineate between policies, controls, and guidelines. When you’re finished with this course, you’ll have the skills and knowledge of ITIL® 4 DPI needed to begin your path to the ITIL® 4 Strategist certification in direct, plan, and improve.

Table of contents
  1. Course Overview
  2. Understanding the Key Concepts of Direct, Plan, and Improve
  3. Learning the Differences of Key Concepts
  4. Clarifying the Scope of Direct, PIan, and Improve

ITIL® 4 Strategist DPI: Understanding the GRC Role

by Chris Ward

Jul 22, 2021 / 49m

49m

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Description

The concept of continual improvement is vital to your success in developing and acting upon the strategies of your digital organization. In this course, ITIL® 4 Strategist DPI: Understanding the GRC Role, you'll delve into the world of governance, risk, controls, and continual improvement. First, you'll develop an understanding of GRC and its role in improvement initiatives. Next, you'll learn how to use the ITIL® continual improvement (CI) model to improve your SVS. Finally, you'll discover how to appropriately select and use assessment methods. By the end of this course, you'll have the understanding to successfully prepare for the ITIL® 4 Strategist certification.

Table of contents
  1. Course Overview
  2. Explaining the Role of GRC
  3. Using Continual Improvement Methods and Techniques

ITIL® 4 Strategist DPI: Methods and Techniques

by Chris Ward

Jul 22, 2021 / 1h 16m

1h 16m

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Description

Digital transformation of organizations is not an easy thing to accomplish. In this course, ITIL® 4 Strategist DPI: Methods and Techniques, you’ll learn foundational knowledge to direct, plan, and improve your digital organization. First, you’ll explore how to use the four dimensions to create governance and oversight of all of your improvements. Next, you’ll discover how to properly create measurements and metrics. Finally, you’ll learn how to use value stream mapping and the theory of constraints to improve your services and organization. When you’re finished with this course, you’ll have the skills and knowledge of continuous improvement needed to pass the ITIL® 4 Strategist exam and bring new ideas to your organization.

Table of contents
  1. Course Overview
  2. Continual Improvement through Communication and Organizational Change Management
  3. Use Key Principles and Methods of Measurement and Reporting
  4. Direct, Plan, and Improve Value Streams and Processes