Leadership and Facilitation for Business Analysts

Paths

Leadership and Facilitation for Business Analysts

Authors: Jason Edleman, Jason Alba, Stephen Haunts, Heather Ackmann, Heather Mylan-Mains, Alice Meredith, Tracy Borchert, Dan Appleman, Amy Irvine, Wilvie Anora, Lars Klint, Doru Catana, Andrew McSwiggan, Milena Pajic, Casey Ayers, Dragana Hadzic

Successful business analysts in today’s organizations possess a variety of different soft skills that help them adapt to a never changing environment that they work in. ... Read more

What you will learn:

  • How to build healthy relationships at work
  • How to work and communicate with different personalities
  • How to stay organized
  • How to set goals, roles and guidelines for a team
  • How to manage stakeholder and vendor relations
  • How to manage scope creep
  • How to use critical observation and deductive reasoning
  • How to align IT and business strategies
  • How to build high-performance team = And much more

Pre-requisites

No prerequisite knowledge needed.

Beginner

In this beginner section we will introduce emotional intelligence, cover leadership team management basics.

Introduction to Emotional Intelligence

by Jason Edleman

Dec 6, 2019 / 2h 7m

2h 7m

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Description

Do you struggle with controlling your emotions? Do you feel like maybe you are not performing at your absolute best? Emotional Intelligence can help! By understanding how your brain processes your emotions and leveraging the competencies of EI, you will be able to increase your EQ (emotional quotient). Take a journey through the inner workings of the brain; you will learn how to become self-aware, manage your emotions, understand other peoples' emotional states, and how to build stronger relationships.

Table of contents
  1. Introduction & Overview
  2. The Brain and Emotions
  3. Self-awareness
  4. Self Management
  5. Social Awareness
  6. Relationship Management

Leadership for Non-managers

by Jason Alba

May 2, 2019 / 1h 5m

1h 5m

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Description

Have you ever wanted to become a leader like one of the leaders who has inspired you? If so, Leadership for Non-managers is the perfect course for you. In this course, you'll learn how to discover and nurture the leadership skills you need. First, you'll have leadership redefined for you and remove some of the mystery around leadership. Next, you'll explore examples of leadership characteristics, discussing how these characteristics really make a leader. Finally, you'll define an actionable strategy with step-by-step tactics to choose the right leadership characteristics for you and make meaningful progress on each of them. When you're finished with this course, you'll have a clear vision of how you will move forward and become the leader you know you can become.

Table of contents
  1. Course Overview
  2. Understanding Leadership Fundamentals
  3. Internalizing Leadership Qualities
  4. Becoming a Leader in Every Role You Have

Building Healthy Interpersonal Relationships at Work

by Stephen Haunts

Feb 12, 2020 / 2h 17m

2h 17m

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Description

Strong interpersonal relations along with a culture of diversity and inclusion can have a massive impact on your experiences at any organization. Unhealthy relationships can be a huge contributor to a high staff turnover with people leaving a position due to not getting on with their co-workers. In this course, Building Healthy Interpersonal Relationships at Work, you will gain the ability to develop interpersonal relationships that last and that benefit both you, your colleagues, and your organization. First, you will explore the importance of interpersonal relationships. Next, you will then look at techniques for developing good relationships at work. Then, you will discover the importance of diversity and inclusion in the workplace for different groups such as cultural, race, age, gender identity, religious, socioeconomic, and disability diversity. Finally, you will learn how to resolve conflicts in the workplace. When you're finished with this course, you will have the skills and knowledge to build lasting relationships based on trust, diversity, and inclusion, and the ability to resolve conflicts in the workplace.

Table of contents
  1. Course Overview
  2. Understanding Interpersonal Relationships
  3. Developing Good Relationships at Work
  4. Understanding the Importance of Respecting Diversity
  5. Maintaining Good Relationships at Work
  6. Understanding Ways of Resolving Conflict
  7. Course Summary

Working and Communicating with Different Personalities

by Jason Alba

Nov 23, 2015 / 1h 39m

1h 39m

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Description

In this course, we use the Myers-Briggs Type Indicator (MBTI) personality assessment to help us understand, work with, and influence others. In the first module, we introduce personality assessments and the MBTI and set the foundation for the rest of the course. In the second module, we break down the MBTI results so you can understand the results beyond what looks like just a bunch of mixed-up letters. In the third module, we go into an exercise to help you really understand specific results and apply this knowledge to people you work with, to help you know how to influence and work with them. In the fourth module, we take this information and apply it to YOU. This course is all about helping you be more effective in your communication with, and understanding of, other people.

Table of contents
  1. Introduction to the MBTI Assessment
  2. Breaking Down the 16 MBTI Results
  3. Working with People Who Have Specific Personality Types
  4. Using Your Assessment Results for Personal Success

Staying Organized to Improve Productivity

by Heather Ackmann

Oct 1, 2019 / 1h 22m

1h 22m

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Description

Are you working longer hours, but not really checking much off your to-do list? Or maybe you’re getting a lot of things done, but feel they never seem to really add up to anything big or important? If this sounds familiar, then you might need to watch this course. In this course, Staying Organized to Improve Productivity, you are going to be looking at how three aspects of your world—your physical space, your various projects, and your personal life—intersect to help form who you are, shape your priorities, and guide how you make your day-to-day decisions. First, you will learn how to maximize your workspace productivity. Next, you will explore how to optimize your project organization. Finally, you will discover how to organize your personal life. When you are finished with this course, you should have a better understanding of yourself and what areas of your projects, tools, workspace, and priorities to focus on optimizing.

Table of contents
  1. Course Overview
  2. Improving Productivity with Organization
  3. Maximizing Workspace Productivity
  4. Optimizing Your Project Organization
  5. Organizing Your Life
  6. Bringing It All Together

Intermediate

In this intermediate section we talk about how to create goals and objectives for your team that align to strategic goals, how to work with stakeholders and vendors, as well as how to manage scope creep.

Eliciting Information from Stakeholders

by Heather Mylan-Mains

Jun 9, 2020 / 1h 31m

1h 31m

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Description

In this course, Eliciting Information from Stakeholders, you’ll learn what elicitation is. First, you’ll discover different types of elicitation techniques, how to use them, and how to decide which one to use. Next, you'll explore how to document elicitation. Finally, you’ll learn how to manage challenges with elicitation with a virtual team. When you are finished with this course, you’ll have the skills and knowledge of elicitation techniques to help organizations make decisions.

Table of contents
  1. Course Overview
  2. What Is Eliciting Information All About?
  3. Eliciting Requirements with Independent Techniques
  4. Eliciting Requirements Working with Others
  5. Learning Which Elicitation Techniques to Use
  6. Documenting Your Elicitation
  7. Bringing It All Together

Managing Stakeholder Relationships

by Stephen Haunts

Nov 19, 2019 / 1h 18s

1h 18s

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Description

As a business analyst or project manager, you may be tasked with managing the relationships of different internal or external stakeholders from business sponsors, customers, community leaders or governmental regulators.

In this introductory course, Managing Stakeholder Relationships, you will look at how to identify stakeholders for a project and understand the importance of stakeholder management to an organization. First, you will learn how to identify, select and categorize stakeholders. Then, you will discover how to plan, manage and monitor stakeholder engagements.

Finally, you, as a new business analyst or project manager, will pick up the skills to be able to effectively plan, manage and monitor stakeholder engagements for the projects you are involved with at your organizations.

When you are finished with this course, you will have the skills and knowledge to work in a professional environment on products or projects as a business analyst or project manager who has been made responsible for managing stakeholders.

Table of contents
  1. Course Overview
  2. Identifying Stakeholders
  3. Managing Stakeholders Relationships
  4. Summary

Establishing Goals, Roles, and Guidelines for a Team

by Alice Meredith

Jan 30, 2018 / 1h 6m

1h 6m

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Description

The success of a team links directly back to the team’s understanding of company, team, and individual goals, and how they achieve their goals. In this course, Establishing Goals, Roles, and Guidelines for a Team, you'll learn how to set strategic goals that are essential for any team. First, you'll learn how to set clear roles and responsibilities for team members. Next, you'll explore how to effectively support team goals. Finally, you'll discover how to align roles to ensure all team members work within allowable guidelines. When you're finished with this course, you'll be able to effectively lead a successful team.

Table of contents
  1. Course Overview
  2. Pivotal Steps in the Goal Setting Process
  3. Establishing and Clarifying Team Roles
  4. Guidelines: A Framework for Success
  5. Leading the Journey
  6. Getting Back on Track

Developing Objectives to Meet Strategic Goals

by Tracy Borchert

Sep 29, 2020 / 51m

51m

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Description

To develop meaningful objectives, it’s important to understand how a strategic plan is crafted from beginning to end. In this course, Developing Objectives to Meet Strategic Goals, you will learn the step-by-step process to create your strategic plan so that you have a full understanding of how objectives are developed and how they support the big picture. First, you'll start by learning how to create a proper mission, vision, and strategy. Next, you'll discover how to use a SWOT analysis to create strategic goals and walk through the development of objectives to support those goals. Then, you'll learn the importance of creating SMART objectives. Finally, you'll bring it all together in a strategic plan and have a template for communicating your plan. By the end of this course, you'll know how to create meaningful objectives that have a true impact to your organization's strategic goals.

Table of contents
  1. Course Overview
  2. Developing the Mission, Vision, Strategy, and Goals
  3. Developing Objectives
  4. Developing Strategic Plans
  5. Creating Strategic Objectives from Start to Finish

Building Trust and Commitment on Your Team

by Dan Appleman

Apr 2, 2018 / 1h 2m

1h 2m

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Description

It’s possible for teams to function without trust, it happens all the time, but efficient teams need trust to execute at a high level. In this course, Building Trust and Commitment on Your Team you'll learn the good things that can happen if you can build trust on a team, both trust in management and trust among team members. First, you'll learn how costs and risks drop. Then, you'll learn how turnover drops and commitment increases. Finally, you'll learn how trust grows excellence, achievement, and commitment in teams. By the end of this course you'll have practical approaches to building trust on your team.

Table of contents
  1. Course Overview
  2. Who Needs Trust, Anyway?
  3. Building Trust in the Leadership
  4. Building Trust Within the Team
  5. Building Commitment on a Team

Building Vendor Relationships That Work

by Amy Irvine

May 24, 2019 / 1h 26m

1h 26m

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Description

Are you currently working with a vendor? Would you like to maximize your investment and build a vendor-ship that works? In this course, Building Vendor Relationships That Work, you will learn how to re-approach your vendor partnership to achieve mutual success. First, you will be exposed to common vendor relationships and lifecycle. Next, you will explore how to uncover the "why" to reach a win-win. Then, you will discover how to build a vendor-ship. And finally, you will gain an understanding of how to create and share your story of success. When you are finished with this course, you will have the mindset and strategies needed to build a vendor relationship that works.

Table of contents
  1. Course Overview
  2. Setting the Stage
  3. Uncovering the Why
  4. Building Your Vendor-ship
  5. Creating Your Success Story

Working with Project Managers and Project Sponsors

by Tracy Borchert

Jan 9, 2020 / 1h 18m

1h 18m

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Description

Project teams struggle when roles and responsibilities are not clearly defined. When you take the time to understand and appreciate some of the key members of a project team up front, you avoid confusion and unnecessary challenges. In this course, Working with Project Managers and Project Sponsors, you will gain the ability to clearly define project leadership roles. First, you will learn what a project, program, and portfolio are and how they fit into an organization’s goals and objectives. Next, you will discover the different responsibilities and expected deliverables for the Project Manager, Business Analyst, and Project Sponsor. Finally, you will explore how to strengthen the relationship between the three roles, helping to ensure project success. When you are finished with this course, you will have the skills and knowledge needed to work effectively with a Project Manager, Business Analyst, and Project Sponsor.

Table of contents
  1. Course Overview
  2. Defining Projects and Their Alignment with Organizational Goals and Objectives
  3. Defining Team Roles within a Project
  4. Defining the Business Analyst’s Role in a Project
  5. Defining the Project Sponsor’s Role in a Project
  6. The Relationship between the Project Manager, Business Analyst, and Project Sponsor

Working Remotely with Others

by Wilvie Anora

Dec 21, 2020 / 1h 48m

1h 48m

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Description

Leading a team of remote employees can be challenging. In this course, Working Remotely with Others, you’ll learn to effectively and efficiently work remotely with others to maximize your productivity and the value that you provide to the organization.

First, you’ll explore the common challenges faced when working with telecommuters. Next, you’ll discover the relevant strategies that can be used to address these identified remote work set up challenges. Finally, you’ll learn how to effectively use remote communication strategies to your advantage.

When you’re finished with this course, you’ll have the skills and knowledge of working remotely with others needed to adapt well to the organization’s remote work set up, maximize your productivity and the value that you provide to the organization.

Table of contents
  1. Course Overview
  2. Challenges of Working with Telecommuters
  3. Strategies for Working with Telecommuters
  4. Importance of Remote Communication
  5. Remote Communication Methods

Managing Scope Creep

by Lars Klint

Jul 5, 2018 / 1h 22m

1h 22m

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Description

At the core of managing scope and delivering a quality project within budget, and on time, is a thorough knowledge of how to manage scope creep. In the course, Managing Scope Creep, you’ll learn techniques and tools for not just managing scope, but also managing the project team. First, you’ll learn what scope is and how important it is to get right in any project. Next, you’ll acquire real skills in managing scope and even how to reverse scope creep. Finally, you’ll discover how to educate the team and stakeholders around you. When you’re finished with this course, you’ll have a foundational knowledge of creating a project scope that will help you as you move forward to managing scope creep.

Table of contents
  1. Course Overview
  2. What Is Scope Creep?
  3. How Does Scope Creep Happen?
  4. Managing Scope
  5. Educating Developers and Stakeholders

Advanced

In this advanced section we cover critical observation and decision making techniques. We also cover strategy and how to build a high-performance team..

Pitching the Project: Winning Management Buy-in on a Project

by Doru Catana

Mar 6, 2017 / 56m

56m

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Description

Have a great idea yet you don't know how to sell it to management and get the ok for implementation? This course helps to solve that problem by tackling the core problems. In this course, Pitching the Project: Winning Management Buy-in on a Project, you'll learn a very practical and down to earth approach to get from idea to implementation. First, you'll start by getting the main questions answered that management will have. Next, you'll go over principles and tools to test the feasibility of your idea. Finally, you'll end with delivery where you look at presentation format and style. When you're finished with this course, you'll have the skills and resources to take your idea from just a thought to a detailed action plan that will get backed by management.

Table of contents
  1. Course Overview
  2. Laying the Groundwork
  3. Answering the Core Questions
  4. Making Sure the Numbers Add Up
  5. Pitch Delivery – Message, Story, & Presentation
  6. Course Summary and Checklist

Using Critical Observation on the Job

by Jason Alba

Jun 17, 2020 / 1h 5m

1h 5m

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Description

In our normal workday, we need to be more collaborative, better communicators, and more aware of what is going on in the market and in our teams. In this course, Using Critical Observation on the Job, you’ll learn foundational knowledge to help you improve your critical observation skills. First, you’ll explore critical observation and how it intersects with critical thinking. Next, you’ll discover important soft skills to help you improve your critical observation at work. Finally, you’ll learn how to apply critical observation skills in different situations. When you’re finished with this course, you’ll have the skills and knowledge of critical observation to bring more value to your work.

Table of contents
  1. Course Overview
  2. Understanding Critical Observation at Work
  3. Developing Critical Observation Skills
  4. Benefiting from Increased Critical Observation Skills

Using Deductive Reasoning in Decision Making

by Andrew McSwiggan

May 30, 2020 / 2h 8m

2h 8m

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Description

As a professional, you are often called upon to make decisions. Have you ever wanted to improve your reasoning and logic skills in order to get closer to the truth and make more informed decisions? In this course, Using Deductive Reasoning in Decision Making, you will learn the basics of the ancient art of deductive reasoning. First, you will learn the structure of reasoning arguments know as syllogisms. Next, you will discover the different forms and types of syllogism. Finally, you will explore different situations and examples and what you need to consider to make better decisions. When you are finished with this course, you will have the skills and knowledge needed to use facts to construct better arguments.

Table of contents
  1. Course Overview
  2. Understanding Deductive Reasoning
  3. Understanding the Advantages and Disadvantages of Deductive Reasoning
  4. Structuring Deductive Arguments
  5. Leveraging Deductive Reasoning in Decision Making
  6. Identifying Situations Where Deductive Reasoning Is Ineffective

Creative Problem Solving and Decision Making Techniques

by Milena Pajic

Feb 6, 2015 / 1h 45m

1h 45m

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Description

This course introduces problem solving and decision making techniques. These days, we are all regularly faced with problems we need to solve and decisions we need to make. This course will show you which techniques are the most efficient for various circumstances. It will help you to solve both simple and complex problems and make decisions more easily and with more confidence. The techniques that will be covered in detail are: brainstorming, nominal group techniques, mind maps and affinity diagrams. In the last module, five more very useful techniques will be briefly described. Those five techniques are: Group Passing Technique, Stepladder Technique, Fishbone Diagram, Interrelationship diagrams and Force Field Analysis. After you have studied the details of the first four techniques and I have introduced you to five more in short, you will be provided with enough information to employ the acquired knowledge.

Table of contents
  1. Introduction
  2. Brainstorming
  3. Affinity Diagrams
  4. Nominal Group Technique
  5. Mind Mapping
  6. More Techniques in a Nutshell
  7. Summary

Aligning IT and Business Strategies

by Casey Ayers

Apr 26, 2018 / 1h 31m

1h 31m

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Description

Too often, the business and IT sides of organizations don't see eye to eye. This course shares some fundamental tips that can help you bridge this divide, no matter which side you may find yourself on. In this course, Aligning IT and Business Strategies you'll discover how to better understand and express the strategic goals of organizations. First, you'll learn how to describe and analyze your organization's value chain, in order to understand the impact it can have on the decisions your organization makes. Next, you'll see how effective collaboration strategies can help you bridge knowledge gaps and differences in backgrounds. Finally, you'll explore how taking an enterprise architecture approach to your organization's planning can result in better alignment between your IT and business strategies. By the end of this course, you'll be better prepared to collaborate with others in your organization, regardless of their technical acumen, in order to achieve success.

Table of contents
  1. Course Overview
  2. Understanding Business Strategy
  3. Understanding the Value Chain
  4. Effective Communication Strategies
  5. Planning the Enterprise Architecture

Building a High-performance Team

by Dragana Hadzic

May 29, 2019 / 1h 34m

1h 34m

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Description

Although many teams want to be high-performing, only some of them reach this state. Have you ever thought about what makes the difference and how you can help a team to be at its best? In this course, Building a High-performance Team, you’ll determine how to empower a team to achieve that coveted state. First, you will learn what a high-performance team truly is, what typical stages of a dynamic team life are, and how they influence the performance. Next, you’ll discover how to successfully start and build a new team - set the goals, select the members, and create the initial setup. Then, you’ll explore how to achieve high performance with an already formed team, by making the assessment, building and sustaining team health, and coping with challenging situations when the need arises. Finally, you’ll recognize some common external challenges and how to respond in a planned and controlled manner. When you’re finished with this course, you'll have the knowledge, ideas, and tools to understand and lead your team from its creation, one step at a time, to the state of high performance.

Table of contents
  1. Course Overview
  2. Understanding the Characteristics of High-performance Teams
  3. Creating a High-performance Team from Scratch
  4. Working with Ongoing Teams to Achieve High Performance
  5. Building Team Performance in Different Contexts