Learning Paths
Discovering Stakeholder Needs
4 courses
5 hours
This path is designed to help human-centered design Product Managers discover outcomes and target stakeholder needs.
Courses in this path
Learn with the best

Jillian Kaplan
Jillian Kaplan joined Dell Technologies in 2018 and currently leads 5G and Telecom Thought Leadership. In this role her team has global responsibility for ensuring the Telecoms and CSPs can monetize their investments in 5G through future Enterprise use cases. Prior to Dell Technologies, Jillian spent 14 years at Verizon. She joined as a Central Office Network Engineer during the launch of FTTP (FiOS). FTTP was a complete network overhaul from copper to fiber. She managed over a billion dollars i... moren inventory in the Central Offices in New England and New Jersey ensuring all equipment was properly engineered, accounted for and utilized. While she worked, she received a Technical MBA and upon completion started a new role Product Management where she managed a SaaS product called Verizon Concierge. She also has a background in Marketing Operations and Sales Enablement for a well-rounded skills set in high tech. She currently resides in Massachusetts with her husband, daughter and dog. In her free time, she enjoys working with dog rescue, you never know what dog foster you might find when you visit. She is a trauma survivor and has the unique opportunity to bring her personal life into her work life while bringing Technology for Good to the forefront of her messaging. She believes in turning her mess into her messages and as a result of her crash, was on the team that passed the hands-free bill in MA in November 2019. She is an author, speaker and believer in paying it forward.

Monika Khanna
Monika creates design flows/systems for products to generate better business and become market leaders. She leverages data to create intelligent predictive digital products that meet users/consumers needs. She is a diligent person who believes in empathy as the core value of design. She is a firm believer of knowledge sharing through conferences, meet-ups, blogs etc. Her unique experience is in working directly with CEOs, Executive level leadership, and Investors. She analyses users perceptions,... more mental models, emotions, behaviour, needs and create a psychological branded experience and environment. She has a combination of skills and experience to demonstrate design expertise. She believes in data driven design to measure user behaviour and find answers to what is happening with the design once done along with qualitative research measure, which helps finding answers to why it is happening that way.

Renganathan Padmanabhan
Renga is a product manager and a digital experience leader with 15 years in tech. He has deep expertise in strategy, research, design, and engineering across multiple digital products for clients across the globe. He is very passionate on teaching about product and design in the simplest terms possible to anyone breaking into these disciplines.
The content and views expressed are his own alone and do not necessarily reflect the views of his employer.

Dave Masom
Dave is currently the Chief Product Officer of Conserv, an IoT and analytics company serving the conservation industry (galleries, museums, archives, and libraries). Prior to joining Conserv, he was VP of Product for Pack Health, a digital health coaching company, where he oversaw the company's transition from an early-stage services business to a technology-enabled product company. He started his career at Deloitte, and subsequently spent five years in management consultancy, primarily helping ... morebusinesses build analytics capabilities. He is a certified scrum product owner (CSPO), was named a rising star in technology and innovation by the Birmingham Business Journal, and holds a Bachelor of Science in Experimental Psychology from Bristol University. He loves identifying and solving problems, finding meaning in data, and testing assumptions.