- Certification Path
ITIL® Foundation, Version 5
ITIL® is the leading global framework for Digital Product and Service Management, designed to help organizations co-create value in a complex technological landscape. It provides a flexible operating model that aligns IT operations with business strategy, ensuring that digital services are reliable, scalable, and focused on user outcomes.
This path covers the complete ITIL® Foundation Version 5 certification topics, guiding you from the core vocabulary of service management to the practical execution of the Digital Product and Service Lifecycle. You will master the ITIL Value System (ITIL VS), apply the seven Guiding Principles to decision-making, and learn to manage the flow of work from ""Discovery"" to ""Support."" Additionally, this path addresses emerging critical skills for the modern professional, including AI governance, Value Stream Management, and the alignment of ITIL with DevOps and PRINCE2.
Content in this path
ITIL® Foundation, Version 5
This path covers the complete ITIL® Foundation Version 5 certification topics, guiding you from the core vocabulary of service management to the practical execution of the Digital Product and Service Lifecycle. You will master the ITIL Value System (ITIL VS), apply the seven Guiding Principles to decision-making, and learn to manage the flow of work from "Discovery" to "Support." Additionally, this path addresses emerging critical skills for the modern professional, including AI governance, Value Stream Management, and the alignment of ITIL with DevOps and PRINCE2.
Try this certification path for free
Build confidence to ace your certification exam with a variety of prep tools, including video courses, labs, and practice exams.
What You'll Learn
- Key ITIL terms and definitions
- The ITIL Four Dimensions of Product and Service Management
- The ITIL Product and Service Lifecycle
- The ITIL Value System
- Value stream identification, mapping, and management
- ITIL and AI
- ITIL and other frameworks
- No prerequisites
- ITIL
- PRINCE2
- IT Service Management
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