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  • Learning Path
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  • Core Tech
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ServiceNow

1 Course
2 Hours
Skill IQ

The adoption of ServiceNow across diverse industries necessitates a highly skilled workforce capable of harnessing its full potential for IT Service Management (ITSM), IT Operations Management (ITOM), and various other critical workflows. This learning path is specifically engineered to bridge the knowledge gap for IT Support Specialists and System Administrators, transitioning them from foundational understanding to practical application.

**ServiceNow** Understanding Core IT Service Management (ITSM) Concepts (video course) Optimizing Service Catalog and Request Fulfillment (video course) Leveraging Knowledge Management for IT Support (video course) Reporting and Dashboards Using Data-Driven Insights (video course) Configuration Management Database (CMDB) Fundamentals (video course) Platform Administration Essentials and Automation Introduction (video course) ServiceNow Skill IQ (Assessment)

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What You'll Learn
  • Implement basic ServiceNow services for various support systems
  • Configure Notifications
  • Brand a ServiceNow Instance & Service Portal
  • Design and create a Service Catalog
  • Implement Task Management
  • Create Internal IT and external Knowledgebases
  • Manage User Administration
  • Design Lists and Filters
  • Design and Implement Forms
  • Create, Schedule and Distrubute Reports
  • Design and implement good dashboards
  • Prepare unique Homepages based on user/group criteria
  • Define & Apply SLAs
  • Construct flows in Flow Designer
  • Set up Virtual Agent
  • Building the ServiceNow Configuration Management Data Base (CMDB)
Prerequisites
  • Basic Familiarity with the ServiceNow Platform
  • Experience with a ServiceNow Instance
  • Understanding of Core IT Service Management (ITSM) Principles
  • General IT Knowledge
Related topics
  • Helpdesk
  • IT Support
  • Sytem Administration
  • ITSM
  • ITOM
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Learn with the best
Catalin Popa
Catalin Popa
Catalin is a tech enthusiast working as ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. Throughout his career, he took part of 10+ greenfield and brownfield implementations for multinational companies. He holds a Bachelor's degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.

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