Diane McSorley is a Microsoft Certified Trainer with expertise in teaching beginner to expert levels in multiple applications, Microsoft technical course, and CompTIA courses.

Patricia Ciszek, Microsoft Office Instructor, has worked with the ONLC for over 15 years and has been creating video courseware with ClipTraining since 2011. She teaches expert level course content on Microsoft Office solutions.

Heather Fitzpatrick’s interest in technology began while studying biology at Daytona State College. While perusing the college job board she noticed an Information Technology job with a local judicial agency. She quickly learned from this job that she was passionate about helping others learn how to get the most out of the technology they use every day. She not only changed her college focus to Business Management/Information Technology, but also made a career out of it by tackling many differen... moret roles in her 9 plus years of service providing help desk support, PC technical support and IT training.  In 2005 a new opportunity presented itself and the green flag followed as she started her corporate/sports technology career with NASCAR. Throughout her 9 plus years with NASCAR, she again managed many areas within IT Services. In her most recent role as an IT Training Manager she was responsible for technical writing, editing, marketing, curriculum development and training delivery. Educating corporate staff and trackside officials on the latest hardware and software technologies was her main focus. Through 12 years of delivering training she has earned active certifications: Microsoft Office Specialist (MOS) Master, Microsoft Technology Associate (MTA), ITIL and has been a Microsoft Certified Trainer (MCT) since 2010. In 2012 Microsoft appointed her MCT Regional Lead for the Eastern United States.  As the checkered flag dropped at NASCAR in June of this year, another endeavor begin. She is now an independent trainer specializing in Microsoft technologies and Instructional Skills for Trainers, facilitating learning for many companies including NASCAR, colleges/universities and learning centers. Her real world knowledge combined with industry standards and certifications gives her the leading edge in helping others learn.

J. Peter Bruzzese (Triple-MCSE, MCT) is a 4-time awardee of the Microsoft MVP for Exchange. Working with Exchange in enterprise scenarios for 15 years, J. Peter has a finger on the pulse of both legacy deployments and modern on-prem/cloud(O365/hosted) environments. J. Peter is also the Enterprise Windows columnist for InfoWorld, a speaker for MEC/TechEd, etc… and author/consultant on a variety of books, product reviews for MSExchange.org and articles. His latest books include Mastering Exchan... morege 2013 with Sybex and Conversational Exchange (in 10 days!). J. Peter is also known for his video training series through TrainSignal and Pluralsight.

Alan Wright has worked professionally in and around IT for over 10 years. He has provided enterprise-level support in the Detroit, Michigan, area and continues to provide software and hardware support for small business and residential users. He holds several certifications from CompTIA and Microsoft and enjoys working with technology and teaching others how they can make technology work for them as computers and tablets continue to evolve. Besides training videos, Alan has been the technical ed... moreitor and author for a few books from Que Publishing, and co-authored Windows 8.1 Absolute Beginner's Guide. When not working with computers, he enjoys working on projects in his cabinet shop. Alan lives in northern Michigan with his wife, Pam, and their two children, Joshua and Jonathan.

Heather Ackmann is an accomplished instructor with a decade of teaching experience, helping students at the high school, college, and adult levels in a variety of topics. Specializing in Microsoft Office computer applications, she is a Microsoft Office Certified Master and holds a degree in English and Secondary Education. While her energetic and easy-to-follow style is ideal for beginners to computer applications, her knowledge, thoroughness, and foresight will satisfy the more proficient us... moreer. In her spare time, she enjoys blogging about her congenital anosmia at www.neversmell.com.

Bob Flisser has been a trainer and technical writer since the 1980s. He currently has over a dozen video courses released by several commercial publishers, and is the co-author of a series of books of tips and shortcuts for Microsoft Word, Excel, PowerPoint, and Windows. He has also written magazine articles and training manuals, and created and run training centers for companies large and small. Since 1995, Bob has been the Vice President and the Web and multimedia developer at Software School,... more Inc., a software training and graphic design company in New Jersey. He is also on the Board of Directors of the Mediatech Foundation, which provides free technology access to his community, and was elected to the Board of Directors of the Flemington Business Improvement District. Bob is a graduate of The George Washington University with a degree in financial economics and international business.

Shari majored in Business Administration and minored in Communication at the University of Colorado. She has over 12 years of training experience in the areas of Leadership, Team Building, and Personal Development in addition to a wide range of computer software programs and operating systems. She began her career in training in her role as Human Resources Manager, became an adjunct professor for Regis University and transferred those skills into technical training, consulting, and courseware de... morevelopment. Shari has delivered training for several large corporations in Colorado, Oregon, California, and Minnesota as well as for individuals and small businesses. Her philosophy in training is that it's her job to make my student's job easier and she enjoys helping them find more efficient ways to perform their daily tasks. Shari's expertise in the applications she teaches makes her an excellent resource as a subject matter expert. This often leads to consulting engagements. Shari specializes in the data driven applications such as Microsoft Access, Microsoft SQL Server, and Crystal Reports. Her newest passion is the wonderous world of SharePoint to help organizations communicate and collaborate more effectively. Most recently, Shari's expertise has brought her into the world of eLearning Development. Her largest project included over 200 lessons developed for a software application used to manage medical practices where she managed the project and developed about 60% of the content. Shari developed a SharePoint site which tracked the progress of the lessons and modules through 6 phases of development.