Heather Ackmann is an accomplished instructor with a decade of teaching experience, helping students at the high school, college, and adult levels in a variety of topics. Specializing in Microsoft Office computer applications, she is a Microsoft Office Certified Master and holds a degree in English and Secondary Education. While her energetic and easy-to-follow style is ideal for beginners to computer applications, her knowledge, thoroughness, and foresight will satisfy the more proficient user. In her spare time, she enjoys blogging about her congenital anosmia at www.neversmell.com.